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FAQ's

Where are you based and where do you ship from ?

We are based and ship out of Boston, MA

When will I get my products? 

It takes 3-5 business days to process your order. Shipments within the USA can take up to 7 business days to be delivered. International shipping typically takes up to 30 business days - sometimes longer depending on the destination. Some specialty or pre-order items may take longer to ship. customers will be notified if so.

All stocked items will be dispatched within 3-5 days from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so.

Return/Refunds policy

Because this is a small business, I do not currently offer free returns. Customers will be responsible for all return shipping fees. Excluding earrings, all non damaged items will be eligible for a full refund within 7 days of delivery.

To request a refund, please email: info@amicille.com

All Earring purchases made on the website are final sale and cannot be returned or exchanged for change of mind due to hygiene purposes. 

Exchange policy

I make sure to properly inspect every item before shipment. If you receive a faulty or damaged item I will happily replace your item and process a reshipment of the same item at no extra cost.

All Earring purchases made on the website are final sale and cannot be returned or exchanged for change of mind due to hygiene purposes. 

Order cancellation policy

Unfortunately, I cannot cancel orders or process refunds for change of mind once they have been fulfilled. Once you've received your order, you'll have 7 days to ship it back for a full refund (as long as the item is not damaged).

As a small business, I do not currently offer free returns. You'll be responsible for all shipping fees associated with a return.

Shipping Times and Tracking

All items will be delivered via USPS or UPS(Canada). If customers would like more information on the location of their items during shipping, please click here. Once your order is dispatched, you will receive an email with tracking information.